FAQs
Shipping & Delivery
What are your shipping options, costs, and estimated delivery times?
All orders are shipped within one business day via DHL from our Germany warehouse. For detailed information on our shipping options, costs, and estimated delivery times, please refer to our Shipping Policy.
Do you ship internationally, and what are the associated costs and delivery times?
Yes, we ship internationally. International shipping costs and delivery times depend on the destination country. Costs and estimated delivery times will be displayed during the checkout process. Please note that customs duties and taxes may apply, and these are the responsibility of the customer.
How can I track my order once it has been shipped?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also easily log in to your account and view the order details for tracking information. If you have any issues or concerns regarding your shipment, please don't hesitate to contact our customer support team.
Returns & Refunds
What is your return policy for jewellery items?
We are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may return your jewellery item(s) within 30 days of receipt. For detailed information, please refer to our Return and Refund Policy.
How do I initiate a return for my purchase?
To initiate a return, please contact our customer support team.
Are there any items that are not eligible for returns?
Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for return. Please review our full Return and Refund Policy on our website for more details.
Product Care
How should I care for and clean my jewellery to maintain its appearance?
To maintain your jewellery's appearance, avoid chemicals, store it properly, and clean it gently with a soft cloth and mild soap. Consider purchasing our specially-formulated jewellery cleaning care product to keep your pieces looking their best and to ensure proper maintenance. For more information, visit our blog.
Can I wear my jewellery while swimming, showering, or exercising?
While our jewellery is crafted with care and durability in mind, we recommend removing your pieces before swimming, showering, or engaging in strenuous activities to prevent potential damage or tarnishing.
What materials and metals are used in your jewellery?
Our jewellery collection features a wide range of high-quality materials and metals, including gold (9K, 14K, 18K, and 24K) and 925/000 sterling silver. We are dedicated to offering exceptional quality and craftsmanship in all our jewellery pieces.